Telephone

07841417952

Email

hello@themindfuldogtrainer.co.uk

I collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Purchase or account history

• Records of meetings and decisions

• Information relating to compliments or complaints

• Records of correspondence and appointment bookings

I collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details

• Addresses

• Purchase history

I collect or use the following information for service updates or marketing purposes:

• Names and contact details

I collect or use the following information to comply with legal requirements:

• Financial transaction information

• Records of consent

I collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Purchase or service history

• Witness statements and contact details

• Relevant information from previous investigations

• Customer or client accounts and records

• Financial transaction information

• Correspondence

Under UK data protection law, I must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis I rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

‍Your right of access

You have the right to ask me for copies of your personal information. You can request other information such as details about where I get personal information from and who I share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

Your right to rectification

You have the right to ask me to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

‍Your right to erasure

You have the right to ask me to delete your personal information. Read more about the right to erasure.

‍Your right to restriction of processing

You have the right to ask me to limit how I can use your personal information. Read more about the right to restriction of processing.

‍Your right to object to processing

You have the right to object to the processing of your personal data. Read more about the right to object to processing.

‍Your right to data portability

You have the right to ask that I transfer the personal information you gave me to another organisation, or to you. Read more about the right to data portability.

‍Your right to withdraw consent

When I use consent as my lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

‍If you make a request, I must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact me using the contact details at the top of this privacy notice.

My lawful bases for collecting or using personal information to provide services and goods are:

‍Contract

I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

‍Legitimate interests

I am collecting or using your information because it benefits you, my business or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. My legitimate interests are:

‍Collecting an additional or emergency contact for customers who employ my services as a dog walker. This will include the name and contact details of the person, as well as their relationship to the customer. This person is likely to benefit from being informed of any concerns related to the dog, and will be suitably placed to respond to such concerns, in the event the customer is uncontactable. This information is only collected if the customer is likely to be uncontactable whilst their dog is in my care.‍ ‍

For more information on my use of legitimate interests as a lawful basis you can contact me using the contact details set out above.

‍My lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

‍Contract

I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

My lawful bases for collecting or using personal information for service updates or marketing purposes are:

‍Contract

I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

‍My lawful bases for collecting or using personal information for legal requirements are:

‍Legal obligation

I have to collect or use your information so I can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

My lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

‍Consent

I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

‍Legitimate interests

I am collecting or using your information because it benefits you, my business or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. My legitimate interests are:

‍I may collect personal information for the purposes of investigating complaints, taking steps to resolve any disputes related to my business activities, and to make improvements to my services and business practices. This may include information such as witness statements and contact details, photographs, and customer accounts and records.

‍For more information on my use of legitimate interests as a lawful basis you can contact me using the contact details set out above.

• Directly from you

• Additional or emergency contacts are sourced from customers

I keep your personal information only for as long as necessary for business purposes. The retention period will vary depending on the purpose for which the data was collected. The personal information I collect and use is reviewed on a regular basis to ensure it remains accurate, relevant, and required for its stated purpose. 

For more information on how long I store your personal information or the criteria I use to determine this, please contact me using the details provided above.

Data processors

Google

This data processor provides me with the following services:

Cloud storage

Others I share personal information with

Insurance companies (with your consent)

Sharing information outside the UK

Where necessary, I will transfer personal information outside of the UK. When doing so, I comply with the UK GDPR, making sure appropriate safeguards are in place.

Organisation name: Google

Category of recipient: Cloud based storage

Country the personal information is sent to: Any country in which Google or its Subprocessors maintain facilities

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

If you have any concerns about how I use your personal information, you can contact me to make a data protection complaint:

Email: hello@themindfuldogtrainer.co.uk

Telephone: 07841417952

If you remain unhappy with how I’ve used your data after raising a complaint with me, you can also complain to the ICO. 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint